All Systems Operational

About This Site

Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.

In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.

If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com

Uptime over the past 90 days. View historical uptime.
Main application Operational
90 days ago
99.94 % uptime
Today
Telehealth Service Operational
90 days ago
100.0 % uptime
Today
Online Payments Service Operational
90 days ago
99.97 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
SMS Service ? Operational
90 days ago
100.0 % uptime
Today
Document Storage Service Operational
90 days ago
100.0 % uptime
Today
Feedback Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SimplePractice Service Availability
Fetching
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024
Limited access and site slowness
Resolved - This has been resolved.
May 6, 14:36 PDT
Monitoring - We've had the opportunity to implement a fix for this issue and are in the process of monitoring to ensure there aren't any further issues.
May 6, 14:19 PDT
Update - We're still looking into this at the moment and are actively working to resolve this as quickly as we can. Will be following up as we have any further updates.
May 6, 12:16 PDT
Update - We're still currently investigating this and will be following up as we have any more information to provide.
May 6, 11:31 PDT
Update - We're currently still in the process of investigating this, and will be following up as soon as we have any additional information.
May 6, 10:58 PDT
Investigating - We've been made aware of an issues where customers may not be able to access their account, or are experiencing slowness when navigating the site. We're currently in the process of investigating this and will be following up as we have more information, thank you for your patience.
May 6, 10:20 PDT
Limited access
Resolved - This issue has been resolved, and we thank you for your patience.
May 6, 09:20 PDT
Monitoring - Customers may have experienced limited access to various areas of their account including but not limited to accessing Telehealth appointments, Client Overview pages, and their Calendar home page. The issue has been resolved and we're in the process of monitoring this further.

Thank you for your patience and we will be following up as we have more updates.
May 6, 09:11 PDT
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

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