All Systems Operational

About This Site

Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.

In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.

If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com

Main application Operational
90 days ago
99.94 % uptime
Today
Telehealth Service Operational
90 days ago
100.0 % uptime
Today
Online Payments Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
SMS Service ? Operational
90 days ago
100.0 % uptime
Today
Document Storage Service Operational
90 days ago
100.0 % uptime
Today
Feedback Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
SimplePractice Service Availability
Fetching
Past Incidents
May 28, 2024

No incidents reported today.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - This incident has been resolved.
May 24, 10:55 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 10:46 PDT
Investigating - We are currently experiencing a limited feature interruption related to the access of the Clients tab and list.

Our Engineering team is working to identify the root cause and implement a solution. Users may experience an error when attempting to access their clients.

We know that this could impact your workflow, and our team is working hard to resolve this as quickly as possible. Rest assured that your data is safe.

We will continue to provide updates until we reach a resolution.

May 24, 10:41 PDT
May 23, 2024
Resolved - This incident has been resolved.
May 23, 09:04 PDT
Update - We are continuing to investigate this issue.
May 23, 09:04 PDT
Investigating - A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system.

Our Engineering team is investigating the cause and will provide an update shortly.

We know that connectivity issues could impact your workflows. Our team is working hard to resolve this as quickly as possible. Rest assured that your data is safe.

We will post an update in no more than thirty (30) minutes regarding the status of this issue.

May 23, 07:27 PDT
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - This incident has been resolved. Thank you for your patience.
May 20, 13:50 PDT
Monitoring - We've had the opportunity to determine the cause of this issue, implement a fix, and are now monitoring this further. We'll be following up here shortly with further updates.
May 20, 13:37 PDT
Investigating - We've been made aware of an issue where customers may be unable to access their Calendar home page or sign into their account. We're currently in the process of investigating this issue. We will be following up as we have more information, we appreciate your patience on this.
May 20, 13:31 PDT
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.