All Systems Operational

About This Site

Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.

In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.

If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com

Uptime over the past 90 days. View historical uptime.
Main application Operational
90 days ago
99.9 % uptime
Today
Telehealth Service Operational
90 days ago
99.99 % uptime
Today
Online Payments Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
SMS Service ? Operational
90 days ago
99.99 % uptime
Today
Document Storage Service Operational
90 days ago
100.0 % uptime
Today
Feedback Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SimplePractice Service Availability
Fetching
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024
Platform Latency
Resolved - This issue has been resolved. We will continue to monitor for any lingering issues and appreciate your patience.
Dec 10, 10:53 PST
Identified - We have identified the cause of the issue and are actively working on a fix.
Dec 10, 09:35 PST
Update - We are continuing to investigate this issue.
Dec 10, 09:23 PST
Update - We are continuing to investigate this issue.
Dec 10, 08:13 PST
Investigating - The site is currently experiencing a higher than normal amount of load which may be causing pages and features to be slow or unresponsive. Some users may be unable to login, while others may experience delays or failures in the authentication process.

We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
Dec 10, 08:12 PST
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
Limited feature interruption
Resolved - The issue regarding note reminders created in error has been resolved. We appreciate your patience.
Dec 3, 11:37 PST
Identified - We are currently experiencing a limited feature interruption related to reminders regarding past appointments with no note.

We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
Dec 3, 04:15 PST
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage