All Systems Operational

About This Site

Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.

In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.

If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com

Main application Operational
90 days ago
99.98 % uptime
Today
Telehealth Service Operational
90 days ago
99.98 % uptime
Today
Online Payments Service Operational
90 days ago
99.98 % uptime
Today
Email Service Operational
90 days ago
99.98 % uptime
Today
SMS Service ? Operational
90 days ago
99.98 % uptime
Today
Document Storage Service Operational
90 days ago
100.0 % uptime
Today
Feedback Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
SimplePractice Service Availability
Fetching
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - Claim submissions are beginning to go through successfully. This incident is considered resolved. We will continue to monitor that all systems continue to become functional. Thank you for your patience.
Feb 16, 19:05 PST
Update - We are continuing to monitor the inability to submit claims through Eligible. Customers may also experience errors when trying to submit enrollments and enrollment documents.
Feb 16, 18:20 PST
Update - We are continuing to monitor the inability to submit claims through Eligible.
Feb 16, 17:46 PST
Monitoring - We are currently experiencing a limited feature interruption related to submitting claims. Customers may receive an error when attempting to submit claims.

Our Engineering team is actively monitoring this situation as Eligible works to resolve the issue.

We know that this could impact your workflow, but rest assured that your data is safe.

We will continue to provide updates as we have them.

Feb 16, 17:09 PST
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.