Custom domain error

Incident Report for SimplePractice

Resolved

Our Engineering team was able to identify and correct the issue with custom domains. All custom domains should be functioning without error.

We thank you for your patience while we resolved this issue.

Posted May 07, 2023 - 15:19 PDT

Investigating

We are currently experiencing a limited feature interruption related to custom domains.

Our Engineering team is working to identify the root cause and implement a solution. Users may experience an error when attempting to access their custom domain.

We know that this could impact your workflow, and our team is working hard to resolve this as quickly as possible. Rest assured that your data is safe.

We will continue to provide updates until we reach a resolution.

Posted May 07, 2023 - 14:23 PDT

This incident affected: Main application.