Telehealth connection disruption

Incident Report for SimplePractice

Postmortem

https://status.twilio.com/incidents/2y1krr4b1j5q

Posted Apr 17, 2023 - 11:22 PDT

Resolved

Between 7:01AM and 7:04AM PT our Telehealth partner experienced a brief outage preventing the connection of many calls. The issue has since been resolved and you can continue using Telehealth as normal. Thank you for your patience.

Posted Mar 28, 2023 - 09:19 PDT

Monitoring

Today we saw an increased disruption in the ability to connect to Telehealth sessions occurring at 7AM PT/10AM ET. We are continuing to monitor the issue and will update you when it has been resolved. In the meantime, you may continue to connect to Telehealth sessions as normal.

Posted Mar 28, 2023 - 08:27 PDT

This incident affected: Telehealth Service.